Privacy Policy

This Privacy Policy describes how Naavi Agro Foods and its affiliates collect, use, share, protect, or otherwise process your information/personal data through our website https://naaviagrofoods.com/ (hereinafter referred to as the “Platform”).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India and your data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your data when you use our Platform, services, or otherwise interact with us during our relationship. Some of the information that we may collect includes but is not limited to personal information provided during sign-up or registration such as:

• Name
• Date of Birth
• Address
• Telephone/Mobile Number
• Email Address
• Any information shared as proof of identity or address

Some sensitive personal data may also be collected with your consent, such as bank account details, credit/debit card information, payment instrument details, or biometric information (such as facial features or physiological information) to enable certain features on the Platform, as permitted under applicable laws.

You always have the option not to provide certain information by choosing not to use particular services or features on the Platform. We may also track your behavior, preferences, and other information that you choose to provide on our Platform.

Usage of Information

We use your personal data to provide the services you request. Where we use your data for marketing purposes, you will have the option to opt out of such communications.

Your information may be used for purposes including but not limited to:

• Assisting sellers and business partners in processing and fulfilling orders
• Enhancing customer experience
• Resolving disputes and troubleshooting issues
• Informing you about offers, products, services, and updates
• Customizing your experience on the Platform
• Detecting and protecting against fraud and illegal activities
• Enforcing our terms and conditions
• Conducting marketing research, analysis, and surveys

Please note that access to certain services may be affected if permission to process your data is not granted.

Sharing of Information

We may share your data internally within our group entities, corporate entities, and affiliates to provide you access to their services and products. These entities may market to you as a result of such sharing unless you opt out.

We may also disclose personal data to third parties such as:

• Sellers
• Business partners
• Logistics partners
• Payment service providers
• Third-party reward programs
• Other service providers required to deliver our services

Such disclosure may be required to provide services, comply with legal obligations, enforce agreements, or detect and prevent fraud.

We may also disclose personal data to government authorities or law enforcement agencies when required by law or when such disclosure is necessary to respond to legal processes such as subpoenas or court orders.

Security Precautions

We adopt reasonable security practices and procedures to protect your data from unauthorized access, loss, or misuse. We use secure servers and internal security guidelines to protect your information.

However, transmission of information over the internet cannot be guaranteed to be completely secure. By using the Platform, users acknowledge and accept the inherent risks associated with internet data transmission. Users are responsible for maintaining the confidentiality of their login credentials.

Data Deletion and Retention

You have the option to delete your account by accessing your profile settings on the Platform. Once your account is deleted, you will lose access to all information related to your account.

We may retain your personal data only for as long as necessary for the purposes for which it was collected or as required by law. Certain information may be retained to prevent fraud or for legitimate business purposes. We may also retain anonymized data for research and analytical purposes.

Your Rights

You may access, update, or correct your personal data through the functionalities provided on the Platform.

Consent

By using our Platform or providing your information, you consent to the collection, storage, use, and disclosure of your information in accordance with this Privacy Policy.

If you provide personal information about other individuals, you confirm that you have the authority to do so and permit us to process such information under this Privacy Policy.

You may withdraw your consent at any time by contacting us through the details provided below. Please note that withdrawal of consent may affect the availability of certain services on the Platform.

Changes to this Privacy Policy

Naavi Agro Foods may update this Privacy Policy from time to time to reflect changes in our practices. We encourage you to review this page periodically to stay informed about how we protect your information.